There may be disruption to deliveries due to the postal strikes and as such could be subject to delays beyond our control. If you have any queries about your order please drop us a line at email@example.com.
Delivery cost and times
We offer FREE standard delivery UK-wide for orders over £35 (or £4.95 for orders under £35). Standard delivery is usually within 3-5 working days, though some of our Companion cases may arrive earlier as they are packed and ready to send.
Next working day delivery is £6.95 (or £1.95 for orders over £35). Please place your order by midday so we can deliver the next working day.
We process orders placed on a bank holiday or weekend on the next working day, so please allow for extra time.
We deliver UK-wide, though orders to some locations may take a little longer and extra charges apply:
- +£5 to Highlands & Islands (excluding those below) - standard delivery only
- +£10 to Shetland Island & Isle of Man - standard delivery only
We are not able to deliver to the Channel Islands.
We don’t deliver outside of the UK for environmental reasons.
When you place your order, you will receive an automated email from us with your order details/receipt. This won't be included in the box, so if you're ordering a gift, don't worry about there being any pricing info shared.
You will then receive an email from DPD with your delivery tracking ID so you can follow your order or change the delivery - enter the tracking ID to follow your order. Please see below about DPD delivery attempts.
How and when will my beer be delivered?
Deliveries are looked after by BeerHunter, using DPD's Carbon Neutral service. The email from DPD will include a tracking ID so you can follow your order or change the delivery - enter the tracking ID to follow your order. Downloading The DPD app provides more ways to manage your DPD deliveries.
Please note DPD will deliver to a local collection point after the first failed attempted delivery.
If DPD are not be able to deliver to you or a local collection point, they will return the beer to us. If this happens, we may have to charge additional delivery costs to send it out again.
To ensure you're raising a Toast or two soon, please check the DPD tracking notifications.
Will I need to show ID?
There must be an adult over the age of 18 is at the delivery address to sign for receipt of the goods.
DPD may request ID if they're unsure of the age of the recipient (please don't be offended, one day it will make you smile). If they're not able to verify the age and identity of the recipient, we may have to cancel the delivery.
We can't refund orders made by minors (we hope the kids don't learn to order beer via Siri).
Can I order to a communal building?
If you're ordering to a multi-occupancy office, DPD can only deliver to the ground floor reception. Please make sure your location in the building is included in the address to help your building reception. Once the parcel is accepted into the building, we can't take responsibility for it being delivered to the correct desk or floor.
Please provide your mobile number during the ordering process to help in case of any problems.
Don't get smashed
We want to ensure that all our beer gets to you in perfect condition. Please let us know if any arrive damaged. If possible, please share a photo so we can investigate what happened.
If you have concerns about the quality of the beer, please send us the batch number and BBE date from the based of the can or neck of the bottle (and a photo of the problem if possible). We'll exchange or refund products that are not fit for consumption. We can't exchange or refund beers for other reasons.
Please contact us by replying to your confirmation email or emailing us at firstname.lastname@example.org with your order number.
We can't compensate for indirect costs such as loss of profit. Incidentally, if you're purchasing our beer to sell on, please get in touch with our trade team at email@example.com and we can chat about you becoming a Toast stockist.
Please store your beers safely (cool, preferably chilled) and drink responsibly. Bread shouldn't be wasted and neither should you.